FAQs

Q – What is “Ship It Now Price”?

Some items are ready to ship the same/next business day! 

You will receive a pop-up window indicating two prices: “Ship It Now” or “Special Order”

Special Order items are V1Tactical’s LOWEST available price – see FAQ below. Our customers have asks us to stock high demand items, however this requires us to charge slightly more for a “Ship It Now” product to offset the cost of holding this inventory. 

Q – How does the Patriot Discount work?

Create a V1Tactical account, then submit your proof of eligibility located at the bottom of the home page. A V1Tactical team member will review your documentation and approve your special discount request. You will receive a 2% account credit based on the order total (excluding shipping & tax) to be used towards your next online order. The 2% credit does not apply to “Sale” items. Please allow up to 7 days for the credit to appear in your account.

Q – What are V-Tac dollars?

V-Tac dollars are credits earned via our Discount program (Active Military, LEO or Aviator) or any promotional discounts (MAP credits) advertised on our site. These credits can be used towards any future purchase.

Q – What is an FFL?

A “FFL” is a Federal Firearm License. There are currently over 58,000 FFL holders nationwide. FFL holders are commonly gun stores, pawn shops, and retail sporting goods stores. However, there are also many individuals that hold a FFL. All firearms sold to individuals online must be shipped to a local FFL holder who will then transfer the firearm (via ATF form 4473 and associated background check) to the individual.

Q – What is the average FFL transfer fee?

The transfer fee varies nationwide, however the average fee tends to be around $25. Please contact your FFL directly to confirm.

Q – Can I split ship my order?

We do not normally split ship orders unless an additional shipping fee is paid. Please contact us regarding your order if you have any questions or would like to request a split-ship.

Q – How do I track my order?

Once your order has shipped, an email with your tracking number is sent to the email address associated with your order.

Q – How do I cancel my order?

Orders must be canceled within 24 hours of order being placed. If a cancelation is requested and the item has not shipped, or has not been ordered from the manufacturer (special order), a 10% cancelation fee will be assessed. If the item has shipped, or has been ordered from the manufacturer (special order), a 30% restocking fee will be assessed.

Q – What is a special order?

Special order items will be ordered the next business day from the manufacturer. You will receive an email with an estimated shipping date within 3 business days.

LMT & Steyr-Arms Special Order Rifles: Up to 90 days

Q – Can I get an estimated ship date on Special Order items prior to ordering?

Email us at Support@V1Tactical.com and we will get you an estimated date.

Q – What if I want to change my FFL after my order is placed?

Email us at Support@V1Tactical.com with the new FFL contact information.

Q – Returns on accessories and firearms?

Accessory returns

Returns are ONLY accepted for merchandise found defective immediately upon receipt and returned within 7 calendar days of receipt.
Accessory items that have been opened from the manufacturer packaging will not be accepted for return.
Returns will NOT be accepted for any accessories that have been installed/mounted. Most accessory items have a manufacturer warranty. Please contact the manufacturer if there are any issues with / post installation.
Original shipping charges are NOT refunded if the item is NOT found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 30% restocking fee.

FIREARM RETURNS!!

Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you, it is considered used, even if unfired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. **Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees associated with returning the firearm to us through your local FFL dealer. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. V1Tactical.com will provide a prepaid label to ship the firearm to the manufacturer, if a prepaid label is not covered under their warranty.